Service Writer

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Company Overview

We are proud to be a family owned business with over 60 years in Sonoma County and over 160 years in California. We sell and service 10 of the most precious brands in the industry. We take a long term view about investing in our people and the community.

We have more than 700 employees in Sonoma County.We care about making customers feel great, helping our employees succeed and improving our community! We provide an environment in which everyone can be his or her best. This ensures that our customers get the best experience in the business and our community is a better place.

Our Culture:

Caring Drives Us!! We care about making customers feel great, helping our employees succeed, and improving our community! We are intensely competitive and provide an environment in which everyone can be their best. This ensures that our customers get the best experience in the business and our community is a better place.

You can learn more about us by watching the following video: https://www.youtube.com/watch?v=jZTDPqMpL1A.

Job Summary

Hansel Auto Group has immediate openings for career-minded individuals. If you’re looking for a career, this could be your last job! We are Customer Service driven and we’re looking for professionals who put customers first.

Responsibilities and Duties

  • Greet our customers with a smile as they arrive
  • Complete all service documents
  • Represent and sell recommended maintenance and repair work
  • Follow-up with each customer on declined work
  • Effectively manage activity in the service lane
  • Maintain ongoing conversations with extended warranty providers

Qualifications and Skills

  • Service writing experience is helpful, but not required
  • Professional appearance
  • Strong communication skills
  • Able to sell/recommend service
  • Valid California driver's license with a clean driving record
  • Must be reliable and punctual
  • Pass a drug test

Preferred Experience

  • Dealership Experience
  • Mazda Certification
  • CDK Experience

Benefits and Perks

  • Medical Insurance
  • Dental Insurance
  • Vision Plan
  • 401-K
  • Employee Discounts on vehicles, service and parts
Location: Santa Rosa, CA
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