Service Product Specialist - Hansel Ford

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Hansel Ford is developing a new position to aid in First of Class Customer Service

This is a newly developed position to support the Front Line Service Advisors.

The Job Responsibility would be to contact customers to advise them on their vehicle's service needs after it is inspected by a shop technician.

Must have a solid Automotive back ground that can be used to effectively communicate with our customers and fellow employees on needed work.

Adhere to set timelines and Detailed Oriented.

Example: if a technician inspects a vehicle during a normal service and determines that brakes are needed the Product Specialist would estimate the job and communicate with the customer advising on them on the needed work and gaining an agreement on the repair and price. This individual would update the repair order and advise the Service Advisor of the additional work sold and revised timeline.

The ideal candidate would have previous Automotive shop Service Writing and Technical experience -

Excellent communication skills

Work effectively with others

Thrive in a quick paced environment.

Loves Challenges

Solid computer skills a must

CDK computer experience a real plus

Quick paced Automotive Shop experience is a must - Dealership experience is a plus.

Hourly plus Performance Bonus

Health Benefits

Paid Vacation


This is a full time position

Location: Santa Rosa, CA
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